What are transaction fees and when are they charged?
Transaction fees are charged for all orders that have at least one subscription item. This includes mixed cart checkouts that have subscription items and one-time products in a single order. Starting from the second order, transaction fees for a mixed cart will only be charged from the cost of a subscription product, not the total cost.
There are NO transaction fees for Shopify orders that have only one-time purchases.
Also, transaction fees are never charged for test orders (Shopify Payments Test mode, Bogus).
Transaction fees are calculated as a percentage of your total order, not including shipping costs.
How much should I expect to pay for transaction fees?
The cost of the transaction fee varies depending on the pricing plan you choose — from 3% on the Starter plan to 0% on the Ultimate plan.
We do NOT charge transaction fees for the first 10 subscription orders in any pricing plan as well as test orders.
You may have already used several of the 10 subscription orders that are free of transaction fees and decided to change your pricing plan. In this case, we do NOT reset the subscription order number to zero but continue counting.
If you change your pricing plan, transaction fees for the billing period will be calculated by the formula:
Transaction fee = Transaction fee previous (Orders before plan change) + Transaction fee current (Orders after plan change).
Do I pay transaction fees on refunds?
No, we do NOT charge transaction fees if you make a full or a partial refund. If the refund was already made in one or several months after making an order, we will return the transaction fees to you in the month when the refund was made.
How often do I pay transaction fees?
Transaction fees for all orders that have at least one subscription item will be charged on a weekly basis.