Page Comparison

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1. Log in to a customer account in your store. Once your customers log in to your store and go to their account page, they will see a similar interface. To manage their subscriptions, they should click on ‘Manage subscriptions’.

   

2. Once your customers click on ‘Manage subscriptions’, they will be redirected to the All subscriptions pages, where they can see all their own subscriptions. The main subscription view contains the basic details of each subscription the customer has purchased. Customers can view more information and manage a specific subscription by clicking on theSubscription ID.

   

3. Once the customers click on Subscription ID, they will be redirected to the subscription details page, where they can:
   

   • change Add products to their subscriptions

   • Remove products

   • Swap products

   • Change subscription frequency

   • change Change next order/invoice date

   • pausePause/resume, cancel subscription

   • create Create an additional order/invoice 

   • add Add one-time purchase products

   • edit Edit product quantity

   • skip Skip next order / invoice

   They also can update

   • Update their payment method and shipping address

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The subscription adjustments your customers have access to depend on the settings you have enabled in the app (Settings > Customer permissions).

Add products

Customers can add products through the Customer portal if the option “Customers can add / remove products from their subscriptions” is enabled by a merchant in Settings > Customer permissions.

To add products, they need to click the Add product button and select one or several products (product options) they wish to add to their subscription.

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After, click the Save button.

Note: Customers can only add those products that meet the same conditions in terms of frequency, discount, subscription type, etc. as in the current subscription.

Remove products

Customers can remove products through the Customer portal if the option “Customers can add / remove products from their subscriptions” is enabled by a merchant in Settings > Customer permissions.

To remove products, they need to click the basket button near the product they wish to remove from the subscription and then click OK.

Note: Customers can only remove items when there are at least two items in a subscription.

Swap products

Customers can swap products if the option “Customers can swap products in their subscription” is enabled by a merchant in Settings > Customer permissions.

In the Customer portal, customers click the Swap icon ⇄ near the item they wish to replace in a subscription and select which product they want to add instead. 

Note: Customers can select only one product or product option.

Customers can only swap those products that meet the same conditions in terms of frequency, discount, subscription type, etc. as in the current subscription.

They need to click the Next button and confirm the product replacement by clicking the Confirm button.